Your privacy matters to us. This policy explains what personal information Magik Stones collects, why, how we protect it and the choices you have.
1. Who is responsible for your data
VFOR (trading as Magik Stones), B1, Gurusmruti Karbhari House, Tilak Vidyalay Road, Near GBES School, Vile Parle East, Mumbai 400057, India, is responsible for your personal data. Contact: venus@magikstones.com.
2. What we collect
- Information you give us: name, email, phone number, billing and delivery addresses, ring size, custom design details and messages you send us.
- Order information: what you bought and order value. Card details are handled by our payment partners and are never stored by us.
- Information collected automatically: device and browser type, approximate location, pages viewed and how you arrived at our site.
3. How we use it
- To make, ship and deliver your order and keep you updated.
- To process payments, prevent fraud and keep the website secure.
- To answer questions and handle returns, resizing and exchange requests.
- To send news and offers, only if you have agreed; you can unsubscribe at any time.
- To improve our website, and to meet legal, tax and accounting obligations.
4. Who we share it with
We never sell your personal data. We share it only with partners who help us run our business, and only as much as they need: payment processors, courier and shipping partners, our website hosting and email providers, and government or legal authorities when the law requires it.
5. International transfers
We are based in India and serve customers worldwide. Your data may be processed in India and in other countries where our service partners operate; we take reasonable steps to keep it protected.
6. Cookies and local storage
We use only what the website needs to work, such as remembering your currency choice. If we add analytics or marketing cookies in future, we will ask for your consent first.
7. How long we keep it
We keep order records for as long as tax and accounting law requires (generally eight years in India). Other information is kept only as long as needed for the purposes above, then deleted or anonymised.
8. Your rights
Under India's Digital Personal Data Protection Act, 2023, and, for customers in the UK and EU, the GDPR, you may ask us to tell you what personal data we hold, correct it, delete it where we are not required to keep it, or withdraw consent to marketing. Email venus@magikstones.com. You may also complain to your local data protection authority.
9. How we protect it
Our website uses encrypted (HTTPS) connections, payments are handled by certified payment providers, and access to customer data is limited to the people who need it to serve you.
10. Children
Our website is not intended for children under 18, and we do not knowingly collect their personal data.
11. Grievance officer and changes
For any privacy concern, contact our grievance officer, Venus Shah, at venus@magikstones.com or +91 98700 44447. We may update this policy from time to time; the latest version is always on this page with its date.