This policy applies to all orders placed on www.magikstones.com. Magik Stones is a brand of VFOR.
1. 15-day returns and exchanges
If you are not completely happy, you can return or exchange your piece within 15 days of delivery. To be accepted, the piece must be:
- unworn, undamaged and unaltered;
- returned with its original invoice, grading certificate (if any), box and packaging;
- sent back using the insured return method we arrange for you.
You can choose a refund, or exchange for another design of equal or higher value (paying the difference).
2. What cannot be returned
Unless they arrive faulty or not as described, the following cannot be returned: engraved or personalised pieces, bespoke designs made to your own specification, and pieces resized or altered at your request.
3. How to start a return
- Email venus@magikstones.com with your order number within 15 days of delivery.
- We confirm the return and arrange an insured pickup (India) or send an insured return label (international).
- When your piece arrives, we inspect it within 3 working days.
- If the original certificate is missing, the stone may need re-certification, and the cost is deducted from your refund.
4. Refunds
Approved refunds are issued to your original payment method within 7 to 10 working days after inspection. Your bank may take a few more days to show it. Return shipping is free within India. For international returns we provide the label; the original shipping and any import duties you paid are not refundable by us, though you may be able to reclaim duties from your local customs office.
5. Order cancellation
You can cancel free of charge within 24 hours of placing your order. Because every piece is made to order, once production has started (after 24 hours) a cancellation may carry a charge for the work and materials already used; we will tell you the amount before you decide. Once a piece is dispatched it cannot be cancelled, but it can be returned under section 1. We may cancel an order, with a full refund, if a design becomes unavailable or a payment cannot be verified.
6. Damaged or wrong item
If your parcel arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the parcel and piece. We replace or refund it at no cost to you.
7. Lifetime exchange for manufacturing defects
If your piece develops a manufacturing defect at any time, such as a faulty clasp, a weak solder joint or a stone that comes loose through no fault of the wearer, we will repair it or exchange it for the same or an equivalent design free of charge.
This does not cover normal wear and tear, loss or theft, damage from accidents or impact, chemical damage, or repairs carried out by another jeweller. Rhodium plating on white gold wears naturally over time and can be refreshed for a small fee.
8. Ring resizing
Most rings can be resized up or down by about two sizes. We offer one free resize within 30 days of delivery; after that, resizing is charged at cost. Some designs, such as full eternity bands, cannot be resized, which is noted on the product page.
9. Your legal rights
This policy is in addition to your rights under the consumer laws of India and of your country, and nothing in it limits those rights.